privacy policy

This Privacy Policy governs the manner in which our website collects, uses, maintains and discloses information collected from users (each, a "User") of this website ("Site").

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We may collect and use Users personal information for the following purposes:

• To run and operate our Site
  We may need your information display content on the Site correctly.
  
  

• To run different marketing campaigns including retargeting display ads
  
  

• To improve customer service
  Information you provide helps us respond to your customer service requests and support needs more efficiently.
  
  

• To personalize user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  
  

• To improve our Site
  We may use feedback you provide to improve our products and services.
  
  

• To run a promotion, contest, survey or other Site feature
  To send Users information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails
  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We may share or sell information with third parties for marketing or other purposes. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third-party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.​​​​​​​​​​​​​​

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on May 11, 2015

Privacy Policy & SMS Communication Terms

Privacy Practices

ABC Pet Clinic values the privacy of our clients and is committed to protecting personal information shared with our clinic. Information collected through our website, appointment scheduling, or communication platforms is used only to provide veterinary services, communicate with clients regarding their pet’s care, and improve our services.

Personal information such as names, phone numbers, email addresses, and pet medical information is used solely for veterinary care, appointment coordination, and client communication. We do not sell or distribute personal client information to outside organizations for marketing purposes.

Information may be shared with trusted service providers that support clinic operations (such as appointment reminders, communication systems, or payment processing) strictly for the purpose of delivering services on behalf of the clinic.

SMS Communication Policy

Clients may choose to receive text message communications from ABC Pet Clinic regarding their pet’s care and upcoming services. These messages may include appointment reminders, confirmations, follow-up instructions, and general client support messages.

Mobile phone numbers collected for SMS communications are used exclusively for clinic-related communications. SMS opt-in consent and mobile phone numbers are not shared with third parties or affiliates for marketing or promotional purposes. Information associated with text messaging consent is maintained confidentially and is used only for communication services supporting the clinic.

SMS Terms of Use

Types of Messages

Clients who opt in may receive text messages related to appointment reminders, scheduled services, follow-up care, and other communications connected to services provided by ABC Pet Clinic.

Opting Out

You may stop receiving SMS messages at any time by replying STOP to any message sent from our clinic. Once your request is received, you will receive a confirmation message and will no longer receive text communications from us.

Re-Enrollment

If you wish to begin receiving messages again, you may opt back in by replying START.

Help Requests

If you need assistance with our text messaging service, reply HELP to any message you receive for instructions.

Message Delivery

Wireless carriers are not responsible for delayed or undelivered messages.

Message Frequency and Charges

Message frequency may vary depending on appointments, services, or communications related to your pet’s care. Standard message and data rates may apply according to your mobile phone carrier’s plan. Please contact your wireless provider if you have questions regarding your messaging or data charges.